Refund policy

Exchange or Credit Store only!

WE WILL NOT REPLACE OR REFUND ORDERS AND ITEMS THAT WENT MISSING IF YOU MADE A MISTAKE ON YOUR ADDRES, IT DOES NOT MATTER IF YOU HAVE GOTTEN YOUR PACKAGES BEFORE, PLEASE BE RESPONSIBLE WITH PRODUCTS YOU ARE PAYING

Our policy lasts 14 days. If 14 days have gone by since your purchase, we will not offer you credit or exchange. On Items that are being exchange A 20% RESTOCKING FEE WILL BE CHARGE, ITEMS EXCHANGE ARE FINAL SALE; THE CUSTOMER HAS TO COVER THE SHIPPING COST, a shipping label could be offer if the CURRET order is $150+ To complete your exchange, we require a receipt or proof of purchase, your order confirmation should be plenty, order number etc. You must send item to us, we recommend getting a shipping option with tracking, we will not be held responsible if the product does not get to us

ALL MAKEUP, SKINCARE AND ACCESSORIES ARE FINAL SALE

To be eligible for an exchange, your item must be unused, not open (open box is ok) and in the same condition that you received it. It must also be in the original packaging. If it is a clothing item it cannot have sweat marks, makeup on, sings that it has been washed, deodorant or have body odor 

Several types of goods are also exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate SUCH AS LINGERIE, BATHING SUITS AND BODY SUITS that fit like lingerie or sanitary goods, hazardous materials, or flammable liquids or gases. Makeup is also included in this category

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

There are certain situations where only partial credit are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Sale items (if applicable)
Sale items are final sale, no exchange, no credit

Exchanges (if applicable)
We only replace items if they are defective, damaged or if the size did not fit. If you need to exchange it for the same item, send us an email at mayele17@gmail.com and send your item to: 9952 Foster rd Bellflower California US 90706. Once again A 20% RESTOCKING FEE WILL BE CHARGE, ITEMS EXCHANGE ARE FINAL SALE; THE CUSTOMER HAS TO COVER THE SHIPPING COST  

Gifts
same applies as a regular purchase, exchange only and the product must be in perfect conditions, unused, not open (open box is ok) and on the same package that received

Shipping
To exchange your product, you should mail your product to: 9952 Foster rd Bellflower California US 90706

Depending on where you live, for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost Items
in the event of a lost item on the process of shipping we will do a one time replacement on partial or full package depending on availability of goods, we will not be responsible if the replacement package gets lost or stolen and we will not offer a refund at this point REPLACEMENT ITEMS ARE FINAL SALE, NO CREDIT OR EXCHANGE 

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE